Terms & Conditions Eligibility

This warranty is applicable to the original purchaser of a new tire manufactured by PRINX Chengshan (Shandong) Tire Company Ltd. The eligible tires must be used on the vehicle for which they were originally installed, following the vehicle manufacturer's or PRINX recommendations.

What is under warranty

Should any tire covered by this warranty become unusable due to a workmanship or material-related condition during its usable original tread life (more than 1.6 mm remaining tread), PRINX will issue a credit note under the following conditions:

Tread Depth Remaining

Dealer Discount to Customer

More than 80%
Free replacement tire
More than 60%
80% discount
More than 40%
60% discount
More than 20%
40% discount
Less than 20%
No discount

The purchaser is responsible for the cost of mounting, balancing, and any other charges associated with tire replacement.

Contact your Supplier

For any warranty-related enquiries or assistance, please reach out directly to your supplier. They will guide you through the process, ensuring a seamless experience and addressing any concerns you may have.

When a claim is received

PRINX will review the claim and either issue a credit note or request the tire for physical inspection. If a physical inspection is necessary, transportation costs will be covered by PRINX.

What is not Covered

Failure to look after tires appropriately

  • Failure to maintain correct tire pressures
  • Exceeding appropriate loads defined by the vehicle manufacturer
  • Towing recommended loads specified by the vehicle manufacturer through the use of a trailer/caravan
  • Uncorrected balancing or tracking issues

Inappropriate use through

  • Use of the tire for unsuitable means
  • Use of defective/unsuitable wheels
  • Use of tires where specification (in any area) is incorrect for the vehicle
  • Use of tires on a vehicle where specialized tires are required
  • Damage caused as a result of a vehicle defect or issue
  • Damage caused as a direct result of through the use of snow chains, incorrectly used inflation devices, or the result of contact with materials or fluids
  • Damage as a result of competition, driving in a race track or misapplication
  • Damage as caused through the fitting or removal of the tire itself
  • Continued use while under/overinflated

Other

  • Acts of vandalism/theft
  • Accident damage
  • Willful abuse / collision / fire
  • With less than 1.6 mm remaining tread depth
  • Road hazards including without limitation, puncture, cut, impact break, stone drill, bruise, bulge, collision
  • Premature or irregular wear due to vehicle mechanical conditions
  • Ozone or weather cracking on tires over five years old from the date of manufacture
  • With DOT number cut-out or buffed-off
  • Loss of time or use, inconvenience or any incidental or consequential damage.
  • Repaired tire
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Berliner Allee 47, 64295 Darmstadt, Germany

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